Improving the Quality Process - Picking the Correct Components for Quality in Your Environment

The following are some definitions of the fundamental components that should be the goals of quality assurance.
• The definition of quality is customer satisfaction.
• The system for achieving quality is constant refinement.
• The measure of quality is the profit.
• The target goal of the quality process is a hit every time.
Note: Quality can be quantified most effectively by measuring customer satisfaction.
The formula for achieving these goals is:
• Be first to market with the product.
• Ask the right price.
• Get the right features in it-the required stuff and some flashy stuff that will really please the users.
• Keep the unacceptable bugs to an absolute minimum.
Corollary: Make sure your bugs are less expensive and less irritating than your competitor's bugs.