9.8.08

Incident Description

The author of the incident report should include enough information so that the readers of the report will be able to understand and replicate the incident. Sometimes, the test case reference alone will be sufficient, but in other instances, information about the setup, environment, and other variables is useful.

Section Heading Description
4.1 Inputs: Describes the inputs actually used (e.g., files, keystrokes, etc.).
4.2 Expected Results: This comes from the test case that was running when the incident was discovered.
4.3 Actual Results: Actual results are recorded here.
4.4 Anomalies: How the actual results differ from the expected results. Also record other data (if it appears to be significant) such as unusually light or heavy volume on the system, it's the last day of the month, etc.
4.5 Date and Time: The date and time of the occurrence of the incident.
4.6 Procedure Step: The step in which the incident occurred. This is particularly important if you use long, complex test procedures.
4.7 Environment: The environment that was used (e.g., system test environment or acceptance test environment, customer 'A' test environment, beta site, etc.)
4.8 Attempts to Repeat: How many attempts were made to repeat the test?
4.9 Testers: Who ran the test?
4.10 Observers: Who else has knowledge of the situation?

Example of Minor, Major, and Critical Defects
Minor: Misspelled word on the screen.
Major: System degraded, but a workaround is available.
Critical: System crashes.

8 comments:

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